Welcome to the Kemaqua team

an absolute commitment to perfection in every aspect of the work, the use of high-quality materials, the application of advanced construction techniques and compliance with rigorous safety standards to guarantee the reliability and durability of our pools.

continuous effort, attention to detail and dedication to delivering exceptional pools that exceed every customer's expectations.

For KEMAQUA, customer service means the following:

• Effective communication: This involves being available, responsive and attentive to customer needs and concerns. Clear, transparent communication is essential to establishing a relationship of trust with customers.
• Personalization: Offering personalized service is crucial. Luxury pool designers must understand each customer's specific needs and strive to meet them to the best of their ability. This can include in-depth consultations, site visits and recommendations tailored to each customer's preferences and lifestyle.
• Professionalism: Quality customer service means acting professionally at every stage of customer interaction. This means being punctual, respectful, courteous and offering expert advice based on in-depth knowledge of the luxury pool industry.
• Careful follow-up: Good customer service doesn't end with the completion of the project. Luxury pool builders must provide attentive follow-up after the pool has been built or renovated, offering ongoing assistance, answering questions and resolving any problems that may arise.
• Satisfaction guaranteed: The best customer service aims to exceed customer expectations and ensure their complete satisfaction. This can include guarantees on the work performed, adjustments if necessary, and a willingness to do whatever is necessary to ensure that the customer is fully satisfied with the end result.

Kemaqua uses environmentally-friendly, energy-efficient methods to reduce the negative impact on the planet, such as ever more efficient filtration systems to ensure proper water treatment, precisely dosed maintenance products and quality pool covers to limit water evaporation.